Effective date: 1 August 2025
Last updated: 1 August 2025
Ad Creative Academy Limited (“Ad Creative Academy”, “we”, “us”, “our”) is committed to protecting your personal data. This Privacy & Cookie Policy explains what information we collect, how we use it, and what rights you have.
Company details: Ad Creative Academy Limited, Unit 308, 3/F, Chevalier House, 45–51 Chatham Road South, Kowloon, Hong Kong. Email: team@adcreativeacademy.com.
1. Scope
This Policy applies to:
our website and learning platform (hosted on LearnWorlds),
our community channels (e.g., Slack),
our emails and marketing,
any related services, including job board and partner offers.
By using our services, you agree to this Policy.
2. Information we collect
We may collect:
A. Information you provide directly
Account details (name, email, password, billing address, payment method details via our payment processors).
Course participation data (assignments, quizzes, exams, projects).
Community posts, messages, and communications (e.g., via Slack).
Marketing preferences and communication consents.
Support inquiries.
B. Information we collect automatically
Usage data (pages visited, features used, course progress).
Device data (browser type, IP address, operating system).
Log data and analytics via third-party services (e.g., Google Analytics, LearnWorlds built-in analytics).
Cookie and tracking data (see Section 8).
C. Information from third parties
Payment confirmations from Stripe, PayPal, Apple Pay, or Google Pay.
Software/partner integrations you choose to activate.
Employer/sponsor info if your access is provided via a business account.
3. How we use your information
We use your data for:
Service delivery: providing courses, certification, downloadable resources, community access, partner offers, job board access.
Account administration: account setup, authentication, security.
Customer support: responding to inquiries.
Academic records: tracking progress, issuing certificates.
Community management: moderating Slack, enforcing conduct rules.
Improvement & analytics: measuring engagement, improving content and features.
Marketing (with consent): sending newsletters, product updates, special offers.
Legal compliance: maintaining records, complying with tax and regulatory obligations.
4. Legal bases (GDPR / UK GDPR)
Where applicable, we process personal data on the following bases:
Contractual necessity: to deliver the course and Services you purchase.
Legitimate interests: service improvement, fraud prevention, analytics.
Consent: for email marketing, cookies, and optional data sharing.
Legal obligation: compliance with accounting, sanctions, and regulatory rules.
5. Sharing of information
We share data only with trusted providers necessary for our Services:
Platform provider: LearnWorlds (learning management system).
Community provider: Slack (messaging & collaboration).
Payments: Stripe, PayPal, Apple Pay, Google Pay.
Analytics & marketing: Google Analytics, email marketing platforms (e.g., Mailchimp, HubSpot or equivalent).
Hosting/CDN: LearnWorlds, Vimeo, Wistia, AWS/Cloudflare (as applicable).
Partners: software providers offering trials/discounts (only if you opt in).
Legal/Regulatory: where required by law or to enforce our Terms.
We do not sell your personal data.
6. Data retention
Account/course data: retained for as long as your course access is active + 3 years for record-keeping.
Assignments/exams: retained for certification audit purposes (max 5 years).
Payment data: stored by our payment processors per their retention obligations.
Marketing consents: until you withdraw.
Logs/analytics: usually 12–24 months (depending on provider).
We may anonymize or aggregate data for research/statistical use.
7. International transfers
Your data may be transferred outside your country (e.g., to the EU, UK, US, or Hong Kong). We ensure adequate safeguards (e.g., EU Standard Contractual Clauses, UK IDTA, Hong Kong PDPO compliance).
8. Cookies & tracking
We use cookies and similar technologies for:
Essential: platform login/session management.
Analytics: e.g., Google Analytics, LearnWorlds reporting.
Marketing: tracking email performance, retargeting ads (where consented).
Your controls:
You can manage cookie preferences via our cookie banner (accept/decline categories).
You can also adjust browser settings to block or delete cookies.
9. Marketing communications
We send service emails necessary to operate your account.
We send marketing emails only with your consent (e.g., newsletter signup, opt-in box at checkout).
You can unsubscribe at any time via the “unsubscribe” link or by contacting us.
10. Slack & community data
Posts and messages you submit in Slack are visible to other community members. We moderate for compliance with our Terms. Do not post sensitive personal data. We may remove content that violates community standards.
11. Your rights
Depending on your location, you may have rights to:
Access your personal data.
Rectify or update inaccurate data.
Delete your data (“right to be forgotten”).
Restrict processing.
Data portability.
Withdraw consent (for marketing/cookies).
Lodge a complaint with your local supervisory authority (e.g., EDPB authority in EU, ICO in UK, PCPD in Hong Kong).
Requests can be made via team@adcreativeacademy.com. We will respond within one month (or as required by law).
12. Security
We use encryption (SSL/TLS), access controls, and security monitoring to protect your data. However, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.
13. Minors
The Services are intended for users 18+. We do not knowingly collect data from children. If you believe a minor has provided us data, contact us for deletion.
14. Changes to this Policy
We may update this Policy. We will notify you by email or site banner 14 days in advance for material changes. Continued use after changes means acceptance.
15. Contact us
For privacy matters, contact:
Ad Creative Academy Limited
Unit 308, 3/F, Chevalier House, 45–51 Chatham Road South, Kowloon, Hong Kong
Email: team@adcreativeacademy.com
